Privacy Policy – vipfun Casino

1 Introduction & Scope

vipfun ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("User", "Player", "you") who access or use the vipfun website at vipfun.win and all associated services. This Privacy Policy describes the types of personal information we collect, the purposes for which we process it, how we store and protect it, and the rights you have regarding your personal data.

This Privacy Policy applies to all personal data collected through your use of the vipfun platform, including registration, account management, deposits and withdrawals, gameplay, customer support interactions, and marketing communications.

By registering for an account or using vipfun, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Personal Data We Collect

vipfun collects personal data through several channels in the course of operating the platform. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification document details (e.g., Philippine passport, SSS ID, driver's licence, PhilSys national ID).
• Contact Data: Registered email address, mobile number, and residential address (city, province, and country).
• Financial Data: GCash number, Maya account details, bank account details (BPI, BDO, Metrobank, or other accepted banks), transaction history, deposit and withdrawal records.
• Account Data: Username, account ID, account balance history, bonus and promotion history, game session logs, and betting records.
• Technical Data: IP address, device type, browser type and version, operating system, session cookies, and approximate geolocation derived from IP.
• Communications Data: Records of your communications with vipfun customer support, including live chat transcripts and any documents submitted for verification purposes.

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by regulatory obligations (such as responsible gaming assessments).

3 How We Collect Your Data

vipfun collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the platform, including through cookies, session tracking, and server logs.
• Third-party providers: Identity verification data from third-party KYC (Know Your Customer) service providers; payment transaction data from GCash, Maya, and banking partners; fraud detection signals from security service providers. All such third parties are contractually bound to process your data only as directed by vipfun and in compliance with applicable privacy law.
• Regulatory sources: Exclusion list data from PAGCOR or other authorised regulatory bodies, where relevant to account eligibility verification.

4 Purposes of Data Processing

vipfun processes your personal data for the following purposes, each of which is grounded in a lawful basis under the Data Privacy Act of 2012:

• Account registration and management: To create, maintain, and administer your vipfun account, verify your identity and age (21+), and manage your account preferences.
• Transaction processing: To process your deposits via GCash, Maya, BPI, BDO, Metrobank and other accepted methods, and to process withdrawal requests to your nominated payment method.
• Legal and regulatory compliance: To comply with PAGCOR licensing obligations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act, including the filing of suspicious transaction reports where legally required.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, to apply self-exclusion restrictions, and to comply with PAGCOR's responsible gaming requirements.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may withdraw consent at any time.
• Platform improvement: To analyse usage patterns, improve game selection, optimise the user interface, and enhance overall platform performance.

5 Cookies & Tracking Technologies

vipfun uses cookies and similar tracking technologies to provide and improve the platform experience. Cookies used on vipfun include:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options.
• Analytics cookies: Collect anonymised data about how users navigate the platform to help us identify areas for improvement. No personally identifiable data is shared with analytics providers.
• Security cookies: Help detect and prevent fraudulent activity, including bot detection and login anomaly identification.

You may adjust your browser settings to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the vipfun platform.

6 Data Sharing & Third-Party Disclosure

vipfun does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment processors: GCash, Maya, and banking partners require transaction data to process your deposits and withdrawals.
• Identity verification providers: KYC service providers who verify your identity and age on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR and other competent Philippine government bodies, where disclosure is required by law, court order, or regulatory direction.
• Anti-money laundering authorities: The Anti-Money Laundering Council (AMLC) of the Philippines, where a suspicious transaction report (STR) is legally required to be filed.
• Technology service providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on vipfun's behalf under contractual data processing agreements that prohibit independent use of your data.

7 Data Retention

vipfun retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods mandated by Philippine law and regulatory requirements:

• Account and transaction records: minimum of five (5) years from account closure, as required by PAGCOR and AMLA regulations.
• Identity verification documents: minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer support records: up to three (3) years from the date of the interaction.
• Marketing consent records: retained for the duration of your account and for two (2) years following account closure, or withdrawal of consent.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to any identifiable individual.

8 Your Data Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by vipfun:

• Right to be informed: The right to know that your personal data is being processed and the details of how it is processed.
• Right of access: The right to request a copy of the personal data vipfun holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to overriding regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used format, where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, contact the vipfun Data Privacy Officer via live chat or by email at the address displayed in the footer of this website. We will respond to verified requests within the timeframes required under the Data Privacy Act.

9 Security Measures

vipfun implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction, including:

• SSL/TLS encryption for all data transmitted between your device and vipfun's servers.
• Encrypted storage of account passwords using industry-standard hashing algorithms.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of platform infrastructure.
• Two-factor authentication (2FA) available to all account holders to protect against unauthorised login.
• Continuous monitoring for suspicious account activity with automatic alerts and account holds where anomalies are detected.

While vipfun takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

10 Changes to This Privacy Policy

vipfun reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "last updated" date at the top of this Privacy Policy indicates when the most recent revision was made. Continued use of vipfun following notification of changes constitutes your acceptance of the revised Privacy Policy.

For questions or concerns about this Privacy Policy or vipfun's data processing practices, please contact our Data Privacy Officer via the live chat support channel or at the email address displayed in the footer of this website.